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Chatbot invoking Engagement Cloud Agent Chat API — Cloud Customer Connect
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Chatbot invoking Engagement Cloud Agent Chat API

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edited Oct 22, 2018 1:52PM in Digital Assistant and Mobile 3 comments

Summary

Chatbot invoking Engagement Cloud Agent Chat API

Content

I understand the MCS Chatbot has capability of agent integration of which servce cloud support is well documented .Could you please confirm weather the same agent integration framework support the Oracle Engagement cloud chat API. As far as i understand as per documentation Enaggement cloud do not have any webservice api for chat functionality. 

 

Could you please confirm weather the same agent integration framework support the Oracle Engagement cloud chat API. 

 

 

Santosh

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