Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas
Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld
Can anyone advise on What is the industry standard to calculate the abandoned chat rate? Do we include the expired and cancelled chats, or only one of these stats?
Thanks for any input!
To view full details, sign in.
Don't have an account? Click here to get started!