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Expired vs. Cancelled Chats — Cloud Customer Connect

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Expired vs. Cancelled Chats

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Oct 25, 2018 2:03PM edited Oct 25, 2018 2:03PM in Reporting & Analytics for B2C Service 1 comment

Summary

Which is the calculated abandoned rate?

Content

Can anyone advise on What is the industry standard to calculate the abandoned chat rate? Do we include the expired and cancelled chats, or only one of these stats?

Thanks for any input!

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