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Events posted by the Agent UI

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edited Nov 13, 2018 2:52PM in Commerce 1 comment

Summary

Which events are posted by the Agent UI ?

Content

Hi,

I am new on Commerce Cloud. I would like to know how to integrate a communication component (like a CTI) in the Agent web console.

Is there a specific API for that and where could I find some documentation ?

Which events are posted by the Agent UI ?
The communication component should be able to communicate with the Agent UI and with service/engagement cloud, it uses postEvents (to provide the agent status change, start/end of call, ...). Where could I find the documentation on that if any ?

Thanks,
- Yann

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