Events posted by the Agent UI
Summary
Which events are posted by the Agent UI ?Content
Hi,
I am new on Commerce Cloud. I would like to know how to integrate a communication component (like a CTI) in the Agent web console.
Is there a specific API for that and where could I find some documentation ?
Which events are posted by the Agent UI ?
The communication component should be able to communicate with the Agent UI and with service/engagement cloud, it uses postEvents (to provide the agent status change, start/end of call, ...). Where could I find the documentation on that if any ?
Thanks,
- Yann
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