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Calculate Business Days in Oracle Service Cloud

Received Response
edited Nov 14, 2018 9:05PM in Reporting & Analytics for B2C Service 7 comments


Please show the best way to calculate business days in OSC


Does anyone have a formula to calculate business days in OSC reports?  I want to calculate the difference between incidents.updated and incidents.created.  I am not able to use the Incidents Performance Table in this instance; however, I would like to avoid using this table in general because I already have 5 table joins in my existing report and including this would drastically slow down the report.  .  See https://cx.rightnow.com/app/answers/detail/a_id/2240/ for the examples that can be used - and this difference cannot be calculated in the Incidents Performance Table.  

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