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How to view how many agents are logged into chat?

edited Nov 19, 2018 12:03PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi,

Is there a report to show us how many agents are logged into chat? Otherwise is there a way to do it programmatically? I can see how many agents are logged in with a profile that allows chat but this doesn't tell me how many are actively in chat

Thanks,

JJ

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