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We Need a Way to Report on the Maximum Chat Sessions Setting By Agent

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edited Nov 21, 2018 4:57PM in Reporting & Analytics for B2C Service 2 comments

Summary

We allow our chat agents the ability to set their own max chat sessions. I need a way to report on that setting for each chat agent.

Content

I've tried searching through the data dictionary under the Accounts, Chat Agent Events, Chat Agent Intervals, Chat Agent Performance Intervals, Chat Agent Sessions, Chat Agent Stats, Chat Events and Chat Groups tables.  I can't find a field that I can report on to show the max chat sessions setting that each of our agents has set.  

The max chat session limit must be stored somewhere at the agent level, I just can't find it in the data dictionary or build it into a report.  

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