Troubleshooting Approval Notifications: Parallel Approvers First Responder Wins Scenario

Summary

Specific use case of Task Outcome shown as Withdrawn for notifications with parallel approvers and an outcome of First Responder wins

Content

Customers/Support

One of the more consistent bugs (non-bugs) or forum posts is in the area of parallel approver scenarios with an outcome of First Responder Wins.

Premise:

Customer has set up an approval hierarchy where one stage has parallel approvers set up with the outcome set to First Responder wins (which means, the first approver to disposition the notification) either completes the approval process (no further stages) or moves it to the next stage as applicable.