Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Time in Status - Building on the one in the analytics cookbook

edited Nov 26, 2018 4:07PM in Reporting & Analytics for B2C Service 1 comment

Content

First of all - http://communities.rightnow.com/posts/9fa6c50a66?commentId=82598#82598 is a great report - however for me at least, for obvious reasons, it shows the value of how long it's been in a particular status at the end of the following row. Also, if an incident goes between several statuses, it doesn't show a combined value for how long it's actually been in each status

Other than pushing this out to the customer portal in a widget, has anyone done the above within an actual report?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!