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Time in Status - Building on the one in the analytics cookbook

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edited Nov 26, 2018 4:07PM in Reporting & Analytics for B2C Service 1 comment

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First of all - http://communities.rightnow.com/posts/9fa6c50a66?commentId=82598#82598 is a great report - however for me at least, for obvious reasons, it shows the value of how long it's been in a particular status at the end of the following row. Also, if an incident goes between several statuses, it doesn't show a combined value for how long it's actually been in each status

Other than pushing this out to the customer portal in a widget, has anyone done the above within an actual report?

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