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Stop creating activity on field service cloud?

Accepted answer
edited Dec 27, 2018 6:15PM in Field Service 8 comments


How can I stop the external system creating activity on field service cloud that does not fit with respect to tech's availability?


We have a use case where an external system should get an alert/intimation before creating activity on OFSC if the job does not fit on any of the tech schedules.

For example: If we select a slot of 5 PM - 6 PM and the duration of the activity is 1 hour. We have no tech on the field service side, who is working after 4:30 PM, so how can we get this type of information from field service (no tech is available).

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