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Incident last updated by and last status change by — Cloud Customer Connect
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Incident last updated by and last status change by

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edited Jan 2, 2019 11:02AM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

Happy new year!

I have a report which lists incidents. I want to show who last updated it and who did the last status change. They can be the same person at the same time or different times.

The formula I have the last updated by is as follows (where the report is currently filtered on Created and Edited): 

substr(max(concat(date_format(transactions.created, 'YYYYMMDDHH24MISS'), NVL(transactions.acct_id, 'System'))),15)

Thanks,

JJ

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