You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Help with an Alert

Received Response
edited Jan 7, 2019 3:00PM in Reporting & Analytics for B2C Service 4 comments


Alert for number of emails routed to a Queue



Can anyone maybe help me with setting up an alert? I have a simple report showing incidents that arrived in specific queues and am trying to create an alert that sends an email every time 10 or more emails were added to the queues within the last hour.

You will see I created variables for start and end times, but the exception I tried would not work:


(count( if(queue_stats.created>$start_time & queue_stats.created<$end_time,1, 0)))/((date_diff($end_time, $start_time))/3600) is greater or equals 10

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!