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Help with an Alert

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edited Jan 7, 2019 3:00PM in Reporting & Analytics for B2C Service 4 comments

Summary

Alert for number of emails routed to a Queue

Content

Hi,

Can anyone maybe help me with setting up an alert? I have a simple report showing incidents that arrived in specific queues and am trying to create an alert that sends an email every time 10 or more emails were added to the queues within the last hour.

You will see I created variables for start and end times, but the exception I tried would not work:

 

(count( if(queue_stats.created>$start_time & queue_stats.created<$end_time,1, 0)))/((date_diff($end_time, $start_time))/3600) is greater or equals 10

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