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Add new note/thread from report

edited Jan 10, 2019 9:03AM in Reporting & Analytics for B2C Service 3 comments

Summary

Add new note/thread from report

Content

Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without having to open every incident and add a note.

Is there a way (custom script with ConnectPHP?) to give them an option to do this from the report?

Version

18B
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