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Instant App blocks conversation when the link is ignored by the user

Accepted answer
edited Jan 16, 2019 11:10AM in Digital Assistant and Mobile 4 comments


Chatbot not responding when user doesn't press the Instant App link



We have a problem with the System.Interactive component. The Instant app works as expected when the user opens the link provided in the conversation. The problem occurs when the user wants to ignore the interaction with the instant app by entering free text to the conversation (without opening the link). It seems that the conversation is blocked and the bot is waiting for a response from the Instant app to continue. Even if we add textReceived as an action, the bot is not responding to the user's input, if the user doesn't press the link.


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