Messaging
Discussion List
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Oracle Digital Assistant - Continue within context of the invoked skillSummary: Hi all, We're currently using Oracle Digital Assistant and connecting it to Oracle's Generative AI agent service by creating a custom skill and tagging it to an… -
Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu… -
Timeout not working with OSvC and facebookHello everyone, I need some advice on configuring timeouts for live chat platforms, taking into consideration some specific scenarios we're facing. Currently, we have a … -
Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c…
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ODA - start converssation (detect language). automatically detect Knowledge BaseSummary: (New in ODA) 1- I want to ODA to start with a conversation hint on the web and FB messenger, I don't want the customer to start the chat. is there a way to chat…
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ODA Kickoff deckSummary: I recall seeing a slide deck from an Oracle presentations that had all the functional and technical roles defined for a successful ODA implementation. Does anyo…
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Oracle Digital Assistant Send Converation History to External MailboxSummary: Oracle Digital Assistant - Send Converation History to External Mailbox Content (please ensure you mask any confidential information): Hi all, Looking for input…
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ODA: HowToHello, I just took the ODA course, and I'm working on creating my first demo. and now I'm stuck at a step in ODA. After creating a card menu, I want the user's selection…
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Testing ODA on WhatsAppContent Hi, I am trying to publish my ODA to WhatsApp. However, I am done with all steps but I still can't receive replies from the ODA once I message the phone number r…
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Expense digital assistant not reading image data properlySummary: Hi Team, We have uploaded below image and it reads amount and date properly, but merchant name does not populated correctly. What could be the reason. Also, if …Devashish Saun 13 views 3 comments 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile -
How to upload receipt while creating expense via Expense AssistantSummary: We are new to ODA, and currently exploring ODA (specially expense assistant) that comes with FA. As per document , we can create expense by uploading receipt. b…
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Track conversational history when agent is unavailableHi Team, I need to create an OSvC Incident using REST API component, when a live/human agent is unavailable, and in that Incident want to store the conversation history …
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Can Digital Assistance be configured for use to look into Fusion Order Management and other modules?Summary: Would like to know whether ODA can be linked to Sales Orders in Oracle Fusion Order Management? Also Work Orders in Oracle Manufacturing Cloud? Content (require…Maurice Z-Oracle 15 views 1 comment 0 points Most recent by Joe Huang-Oracle Digital Assistant & Mobile
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is it possible to use whatsaap to get alerts regarding an integration failureSummary: suppose an integration fails or an error occurs then is there a way to get this error message on whatsapp or any other messaging app Content (required): how to …
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Can we add Emoticon in Oracle Digital Assistant?Hello Oracle Community, I am working on a POC using ODA in which, I want to put add emoticons (emojis) in the chat messages. Does ODA allow it? Regards, Yugesh KeluskarYugesh_Keluskar 91 views 1 comment 0 points Most recent by Vincent Heinink-Oracle Digital Assistant & Mobile
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Chatbot on MS SharepointSummary: I am trying to integrate a skill onto Microsoft Sharepoint but I can't seem to find a good tutorial or set of instructions to help with this. Can anyone provide…
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Oracle Digital Assistant Release 21.08Summary Release 21.08 of Oracle Digital Assistant is now available for all customersContent The Oracle Digital Assistant (ODA) Team is thrilled to announce the availabil…Joe Huang-Oracle 25 views 1 comment 1 point Most recent by David Mills-Oracle Digital Assistant & Mobile -
Storage Type; Local storage in web-sdk how to use and how it worksSummary How does the Local storage in web-sdk works and how to use it.Nina Bonita Brilleta 25 views 0 comments 0 points Most recent by Nina Bonita Brilleta Digital Assistant & Mobile
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Elasticsearch QnA to be deprecated !!!Content Hello, Is there any plan to remove QnA which is built based on Elasticsearch ? We know QnA Answer Intent is much better in terms of understanding not keyword mat… -
Intelligent Advisor ErrorSummary Can someone help me regarding this error?Content Here is the error I have encountered after answering the assessment of Intelligent Advisor Error Error State: in…Nina Bonita Brilleta 28 views 1 comment 0 points Most recent by Chris Kutler-Oracle Digital Assistant & Mobile
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Can I add Link/URL to Answer for an Intent?Summary Does the Answer box for intents support embedded URLs?Content I have the following sample text in my Answer box for an Intent. But the bot is interpreting the UR…User_F8EQA 64 views 8 comments 0 points Most recent by Frank Nimphius-Oracle Digital Assistant & Mobile
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Integration with ODA without webhooksSummary Integration with ODA without webhooksContent Hello, is there any way to integrate with ODA without using webhooks where I can send the request and get the respon…
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Oracle Digital Assistant - Agent system through webhooksSummary Can somebody provide the right webhook agent payloads for ODA 20.08?Content Dear People, I'm trying to implement a 3rd party agent system through webhooks . I'm …Lorenzo Mac-Donald-251034 38 views 1 comment 0 points Most recent by Tamer Qumhieh Digital Assistant & Mobile
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Integrating Oracle Digital Assistant with Google AssistantSummary Channel for integrating Oracle Digital AssistantContent Hi, We are trying to integrate oracle digital assistant with google assistant, we want to know how we cou…Satshah 82 views 2 comments 0 points Most recent by Ricardo Buitrago Lizarazo-Oracle Digital Assistant & Mobile
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Does ODA support SAML assertion?Summary Does ODA support SAML assertion?Content Hello Gurus - We want to implement security with our ODA and want to know if we can implement SAML assertion? As far as I…Alvin John Margallo 12 views 0 comments 1 point Most recent by Alvin John Margallo Digital Assistant & Mobile -
chat inlays and bot integrationSummary is there a way to pass information from the oracle chat inlays to a chatbotContent Hi there, I'd like to know if there is a way to pass data from oracle chat inl…Jack Mason 31 views 2 comments 0 points Most recent by Chris Kutler-Oracle Digital Assistant & Mobile
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face recognition and user profileContent 1. is there any posibility for loginTo bring automaticly user profile nameFrom ecommerce and how can get from web channel?2. Is there any function to get employe…Hamdien 42 views 3 comments 0 points Most recent by Frank Nimphius-Oracle Digital Assistant & Mobile
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oda-native-client-sdk-js-20.6.1 issueContent Dears, i am oda-native-client-sdk-js-20.6.1 sample widget , the problem we published it in server when diff users use the chat bot, any one post will publish to …