Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
PAS: Steps to send and receive feedback — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

PAS: Steps to send and receive feedback

Received Response
edited Jan 20, 2019 4:20AM in Field Service 3 comments


Steps to send survey to customer and record feedback


I created a survey with a sample question. I need to send this survey to customer via email once the activity is finished. I read online that OFSC cannot send html formatted survey to customer instead it can only send xml based message to middleware. In the message scenario i am not sure how to trigger the survey and also the layout of the message. I am also not sure how the response/feedback will be recorded back to OFSC. 

Plus, is it possible to use a custom plugin to send and receive customer feedback for the survey?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!