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PAS: Steps to send and receive feedback

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edited Jan 20, 2019 4:20AM in Field Service 3 comments

Summary

Steps to send survey to customer and record feedback

Content

I created a survey with a sample question. I need to send this survey to customer via email once the activity is finished. I read online that OFSC cannot send html formatted survey to customer instead it can only send xml based message to middleware. In the message scenario i am not sure how to trigger the survey and also the layout of the message. I am also not sure how the response/feedback will be recorded back to OFSC. 

Plus, is it possible to use a custom plugin to send and receive customer feedback for the survey?

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