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How to know the Source URL of the Chat

edited Feb 6, 2019 4:08PM in Reporting & Analytics for B2C Service 3 comments

Summary

i want to check what was the URL of the page from where chat was initiated

Content

I have multiple instances of syndicated proactive chat and syndicated conditional chat on webpages and i would like to track the amount of chats we have coming in from which URL. These URL's are custhelp.com and non custhelp pages,
i have created a report which match the number of chats requested by day however many chats are coming under no Value as URL, i am not sure if i made a correct report or not, as per my understanding each chat will have an URL from where it was initiated.

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