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Channel Options in Reporting filter — Cloud Customer Connect

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Channel Options in Reporting filter

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Feb 11, 2019 9:19AM edited Feb 11, 2019 9:19AM in Reporting & Analytics for B2C Service 4 comments

Summary

Channel Options

Content

In reporting Incidents.chan_id gives me many options. What is the difference between CSS E-mail & E-mail & MA E-mail?

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