Notify Technician 30 minutes before end of SLA end time
SummaryNotification need to be sent 30 mins before end of sla end time
We need to notify technician 30 mins before end of sla end time via collaboration window.
We have tried with "SLA Window Warning" launch condition, but it seems to be triggering at the time of SLA end. We do not see an option to trigger it 30 minutes before end of sla time.
Document says that we can set threshold parameter but not sure where to set it.
" Configure this trigger using the threshold parameter ( hours/minutes) near the SLA window warning trigger selector on the Notification Triggers screen. It defines the number of minutes before the end of the SLA window that is used in the condition. "