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Chat session and skills

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edited Feb 26, 2019 7:42PM in Reporting & Analytics for B2C Service 3 comments

Summary

Showing chat skills with status details

Content

Hi,

Our chat team want a report to see details of agent statuses/availability together with skills. They want to see this to manage when a skill is low (too many breaks etc) to make changes so it needs to be real-time.

I can't see any way to join the chat_agent_sessions_rt table to anything, especially not skills.... has anyone done this some other way?

thanks

Lorna

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