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Chat Occupancy By Hour

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edited Mar 4, 2019 12:42PM in Reporting & Analytics for B2C Service 6 comments

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I'm able to create an occupancy report by date and by agent. Before I get too involved creating a formula, does anyone have a template that can report on occupancy on an hourly basis? I can't find a stock report that can break it down in this manner.

Thanks in advance

Version

Aug 2017

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