You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Logged in agent flag/attribute

edited Mar 21, 2019 6:49PM in Reporting & Analytics for B2C Service 4 comments

Summary

Can the logged in agent flag/attribute be used in an expression

Content

Hi all.

While I'm pretty sure the answer is No, I do hope to be proven wrong here

Can we retrieve the flag/attribute either through an expression or API (PHP/ROQL) indicating which accounts.acct_id has the report open (logged in user) so we can use this in our own expressions/variables?

I found this old post from 10 years ago which said No but as things change over time I was wondering if this is doable in some way.

Is it possible to match a custom menu field with Agent names against 'Logged In' users?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!