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Logged in agent flag/attribute

Accepted answer
edited Mar 21, 2019 6:49PM in Reporting & Analytics for B2C Service 4 comments


Can the logged in agent flag/attribute be used in an expression


Hi all.

While I'm pretty sure the answer is No, I do hope to be proven wrong here

Can we retrieve the flag/attribute either through an expression or API (PHP/ROQL) indicating which accounts.acct_id has the report open (logged in user) so we can use this in our own expressions/variables?

I found this old post from 10 years ago which said No but as things change over time I was wondering if this is doable in some way.

Is it possible to match a custom menu field with Agent names against 'Logged In' users?

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