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How to check syndicate chat performance

edited Mar 12, 2019 2:27PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi,

i am working to get all the pages from where Chat Initiated, we are using Conditional Chat and Proactive Chat both.

Columns are required :

URL from where chat Initiated

How many time chat went Active

How many times Clicked

i did check Report ID 3058 but i think it is displaying stats of chat which implimented into Customer Portal

 

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