Group time taken/difference
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Hi,
I want to group time differences on actions... so sort of like an SLA, but it's comparing the time between an internal escalation and a response sent...
So I want to see how many escalations are handled in 0-10min group, for example...
# sent | Time to respond | % in SLA |
0-10min | ||
10-20min |
is that possible? I tried creating a variable but then I need the column to use the variable...
Thanks
Lorna
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