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Incident count is not date specific

Accepted answer
edited Mar 28, 2019 5:57PM in Reporting & Analytics for B2C Service 4 comments


Incident created on a particular date with respect to incoming mailboxes



I am creating a report for count i.e. Count of Incidents created on a particular date with respect to multiple incoming mailboxes.

I have multiple service mailboxes. Incidents sent to those mailboxes will come in to the system and reply with an auto response. A report is required to count how many incidents created per mailbox for any specific date.

Report definition attached. Any help will be appreciated.



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