You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incident Report for Users who reassigned Incidents

edited Apr 3, 2019 1:46PM in Reporting & Analytics for B2C Service 6 comments

Summary

Are there reports to show users who reassigned incidents

Content

Hi Guys,

We have users/staff who don't respond to customers. The customer facing users receive incidents and reassign it to the backend users, who work on it and reassign it back to the front-end users. The front-end staff will then respond to the customers. This means that the incident assigned field will not have the names of the back-end staff. Is there a  report that can show us the number of incidents the back-end staff has worked on?

Appreciate any suggestions.

Thanks,

Sylvia

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!