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Only order activities by Service Window

Question
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edited Apr 9, 2019 12:34PM in Field Service

Summary

How can we configure OFSC to only order appointments based upon the service window?

Content

Hi OFSC brains!

I've been doing a proof of concept in one of our offices and the one area where we seem to be tripping up is the ordering of appointments - we are adding quite a lot manually still as workers need to be add sessions that aren't booked programatically and as we have clients coming to our buildings we are using small 5 minute service windows to signify the start.

This works fine in most cases - the problem we are having is with the "Position in Route" where some sessions seem to be automatically placed at the start or end of the day. This seems to be when the day is otherwise empty so there is no option of before or after another activity.

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