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Chat Supervisor Queue Snapshot report

Accepted answer
edited Apr 24, 2019 9:26AM in Reporting & Analytics for B2C Service 4 comments


Chat Supervisor Queue Snapshot report


There is a standard report Chat Supervisor Queue Snapshot.  Agent cannot view the  records in that report. (i.e when they double click it is not opening - disabled).That particular record also contains incident id. Customer want to open that record to see the chat details

Based on what condition records are enabled or disabled? Can anyone shed some light on this standard report?

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