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Report on Incident Status history

edited Apr 29, 2019 11:01AM in Reporting & Analytics for B2C Service 6 comments

Summary

Audit log of Status

Content

Hi , I just want to create a report on the status audit log of particular incident.

In its life cycle, if an incident has passed through a status like UPDATED, I should be able to track it. How can i achieve it. I need the date and time as well. 

 

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