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Cannot find data in Category Name

Received Response
edited May 14, 2019 11:44PM in Reporting & Analytics for B2C Service 5 comments


Using Service for Our HR Help Desk and Cannot find Category Name


Hey everyone,

We recently installed HCM and we use the service model to act as our HR Help desk.  I have been able to find all the fields we populate within the SR but when i look for the category name, I am unable to find the data.  I have tried every category name field i can think of but all of them are blank.  When I use the category ID, i get a value but not the different values in the category name field.  Any suggestions would be helpful. Thanks.

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