Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
report that shows the interaction with the client (conversation history) — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

report that shows the interaction with the client (conversation history)

Accepted answer
17
Views
4
Comments
edited May 23, 2019 6:54PM in Reporting & Analytics for B2C Service 4 comments

Summary

report that shows the interaction with the client (conversation history)

Content

Good Morning,

Is there a report that shows the history of an incident?

Whether created by chat, or by any means.

We need a report where you can see what was written to the client, the links of the bd of knowledge sent, the time of the conversation, etc.

Thanks for the support.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!