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report that shows the interaction with the client (conversation history)

edited May 23, 2019 6:54PM in Reporting & Analytics for B2C Service 4 comments

Summary

report that shows the interaction with the client (conversation history)

Content

Good Morning,

Is there a report that shows the history of an incident?

Whether created by chat, or by any means.

We need a report where you can see what was written to the client, the links of the bd of knowledge sent, the time of the conversation, etc.

Thanks for the support.

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