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Incidents with No Appended Answer

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edited Jun 3, 2019 1:28PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi all,

Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" while creating/updating an incident in SmartAssistant. 

Version

19A

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