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No Value not included in Slice Display

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edited Jun 5, 2019 1:19PM in Reporting & Analytics for B2C Service 3 comments

Summary

No Value not included in Slice Display

Content

Hi,

Trying to figure out how to include the No Value agent in the slice in one of our reports. Currently, when report is run and you choose to Slice by agent, the tree display only shows the names of the analysts with incidents assigned to them. Ideally we would like to have the unassigned incidents to show in the tree. Like this screen grab from Oracle documentation:

 

Version

19A

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