Report for when another agent enters a note
SummaryWe are trying to flag/highlight a row on a report that indicates when another agent has logged a note
We are trying add an exception to a report that indicates when the last agent who logged a note is not the agent that is assigned to the incident. I have tried this formula but it gives me an error:
The error I received is:
"The report contains the following errors:
Executing view query failed.
You will need to edit the report to resolve these errors."
The background on this request: When an agent comes into work in the morning (or at anytime), they want to see if any other agent has put any notes on their tickets.