Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Report: Incoming Email Filter Details -Add Column — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report: Incoming Email Filter Details -Add Column

Accepted answer
27
Views
3
Comments
edited Jun 25, 2019 8:48PM in Reporting & Analytics for B2C Service 3 comments

Summary

Incoming Email Filter Details -Add Column

Content

I am currently using report Incoming Email Filter Details to determine why emails are being rejected. 
Some of the reasons are unclear as it shows Reject due to workflow rules.

Answer ID 5670 states:

Workflow rules
This is caused when an incident rule has specifically prevented the creation of the incident with the rule action of Do Not Create incident. Search for all rules with an action of Do Not Create incident.

I have examined my current rules and none seem to match the user email address, subject or thread?

Is there away to add a column in the report to tell us what rule rejected the email so we can examine that specific rule for errors?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!