Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Report definition — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Report definition

Accepted answer
16
Views
9
Comments
edited Jun 26, 2019 9:06AM in Reporting & Analytics for B2C Service 9 comments

Summary

Report definition for AVG Incidents per day

Content

Hello everyone,

Is there a way to create the following reports?

  • Avg Email Incidents per Day 
  • Avg Email Handling Time per Day 
  • Avg Chat Incidents per Day 
  • Avg Chat Handling Time per Day 

Metrics will be based on Start Date vs Date Solved. 


Also can I generate monthly and quarterly report on this as well using some kind of function?

Thank you,
Mirela

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!