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Oracle Digital Assistant and Commerce Cloud - How to Build a Customer Service Chatbot — Cloud Customer Connect
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Oracle Digital Assistant and Commerce Cloud - How to Build a Customer Service Chatbot

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edited Jan 9, 2020 10:15PM in Commerce

Summary

ChatBots have rapidly gained adoption in enterprises as a way to engage with end users using Conversational User Interfaces.

Content

ChatBots have rapidly gained adoption in enterprises as a way to engage with end users using Conversational User Interfaces. Users no longer need to download Mobile apps or learn how to navigate a website. Instead, they can simply interact with applications and data using the most natural user interface - conversations.

Oracle is leading the way to evolve today’s Commerce Chatbots into the Digital Assistant, where the system can initiate a conversation with end users, make recommendations, and employ any number of skills.

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