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Reviewing Routing with your Stakeholders

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edited Jul 2, 2019 3:52PM in Field Service

Summary

Best practice suggestions for Reviewing Routing with your stakeholders

Content

Hi everybody.

I wanted to post a topic to discuss making changes to Routing Plans/Profiles in OFSC.

As Product owners of OFSC, me and my team are responsible for ensuring our organisation get the best out of the system. Routing as im sure everybody is aware is a big part of this and gives us great opportunities to obtain efficiency for our back office planners and field teams.

We've been using OFSC for over a year now, and whilst we have implemented Routing and are gaining some efficiencies, I want to develop a process where we proactively review Routing logic based on KPIs and the routes that routing produces. 

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