You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Screen pop a report that uses "in list" filter?

Accepted answer
13
Views
2
Comments
edited Jul 8, 2019 3:13PM in Reporting & Analytics for B2C Service 2 comments

Content

(Sorry for cross-posting with Service Console - not sure if people read both.)

I've created a report that searches for contacts using the "in list" filter. (contacts.c_id in list ......)

It works fine when I run it in the console. Now I'm trying to invoke it using a screen pop call, and it doesn't behave as expected. If I invoke it with just one contact ID, then it works fine, so the question is how to send multiple contact ids in as part of the screen pop URL.  I've tried a few variations of the URL, and nothing seems to work - the report just comes up empty or has errors. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!