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Search or filter on CC recipient?

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edited Jul 17, 2019 8:05PM in Reporting & Analytics for B2C Service 4 comments

Summary

Is it possible to search or filter on the CC recipient of a Standard Text email?

Content

Is it possible to search or filter a report on the CC: recipient of a Standard Text email? This is the CC: field that appears in the Rich Text Incident Thread after the Agent clicks on "Send on Save." It becomes part of the email header.

What is the name of this field? What table does it belong to?

We would like to be able to create a report that will be able to search or filter on this field.

Thanks for your assistance,

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