Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a qu
SummaryReport that shows when a ticket is first assigned to a queue
I need some help creating a report and hope the community can help. I created a report that allows our support team to see when a ticket is assigned to their queue and how long it's been in the queue before an agent picks it up. I'm using the transactions table and for the most part everything works perfectly until a ticket is assigned to the same queue more than once. When that happens, the incident will then appear in the report as multiple tickets.