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Chat Low Volumes Alert

Received Response
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Views
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Comments
edited Sep 12, 2019 2:47PM in Reporting & Analytics for B2C Service 17 comments

Summary

Alert to fire if no chats have been received in a Queue

Content

Our management has put forward a requirement to alert if no chats have been received in a queue for a specific amount of time. So far so good, this part is simple. The problem is, it should only fire if at the same time, there were chats in that queue the previous day (if there were none the day before, it would be assumed the channel is closed). Any ideas how to aproach this?

Many Thanks

Pavol

Version

18A

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