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Routing 2nd truck role to same tech

Received Response
edited Oct 2, 2019 5:46PM in Field Service 2 comments


What are steps to route second truck role to same tech as first


What are the steps to take to have routing assign a work order to the same technician that was assigned to the first one and had attempted the work order previously?

My customer has looked at the data, and we believe this could have positive impacts on their completion, duration, and customer service for jobs that require 2 truck rolls or more. These improvements should help increase profitability by eliminating additional truck rolls and reducing time spent on site. Obviously the system could not guarantee the same tech would roll, but there is room for improvement as it only happens 33% of the time currently.

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