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Progressive updates with Digital Assistant.. — Cloud Customer Connect
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Progressive updates with Digital Assistant..

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edited Oct 7, 2019 11:34PM in Digital Assistant and Mobile 1 comment

Summary

Progressive updates with Digital Assistant..

Content

Several times, requests or interaction with enterprise application takes time which could go beyond 30 seconds quite often, it may not be best for digital assistant to not respond with anything and have user wonder what's going on... many chatbot platform provide feature known as "Progressive update"... could you help me locate any blog or documentation if this feature exists in ODA.. I understand one way to do would be.. custom component can reply with no transition and keep the turn though question would be how to keep the handle on the REST call made to backend systems...

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