Conversational AI
Discussion List
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How to Dynamically Pass/Update path parameter in REST API End pointHi everyone, I’m using the REST API component in Oracle Digital Assistant (ODA) to consume an API that cancels an existing activity. The requirement is to pass the activ… -
Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
How can we implement Sentiment Analysis in Oracle Digital Assistant (ODA)?Hello there. We are currently exploring the ways to implement sentiment analysis in Oracle Digital Assistant. Currently what we are doing is we are exploring a way to fi…
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Chatbot integration with FusionSummary Chatbot integration with FusionContent Hi everybody Does anyone have any experience on how to integrate chatbots with Fusion? I can't seem to find any guide or t… -
ODA Value propositionSummary: Hello, I am looking to gather some information around following topics: Any metrics or data on the savings/benefits of using ODA (e.g., client X reduced help de…
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B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu…
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How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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ODA Analytics ExportSummary What analytics data can I generate from the exported CSVContent Hi everyone, I have the CSV exported from the insight. Can anyone suggest what all data can I ext…Sharath Chandra Gavini 26 views 4 comments 0 points Most recent by Oguri Rama Yogaiah Digital Assistant & Mobile -
How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any …Calin Pavel 33 views 3 comments 0 points Most recent by Oguri Rama Yogaiah Digital Assistant & Mobile -
What should be the best practice to assign user id for a conversation in Oracle Digital assistantWhile extracting insights/conversation logs from oda ,our customer wants valid username to be present as part of column USER_ID so that they can identify the conversatio…
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Connecting to on premise database from Oracle Digital Assistant for SQL dialogue skillsWe need to connect to on premise database for configuring skills using SQL dialogues. As of now,To connect with On premise Database we need to login to RDP from where we…vicky fk 1 view 1 comment 0 points Most recent by "Shub Lahiri, A-Team-Oracle" Digital Assistant & Mobile
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how to use logger in LLM transformationSummary: I'm using the custom LLM Transformation event handler and I've tried using context.logger().info('sample text') but it doesn't show in diagnostic logs. I tried …Xena Arcabos-133101 3 views 0 comments 0 points Started by Xena Arcabos-133101 Digital Assistant & Mobile
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ODA expense facing issue. Bad Message 431Summary: Hi Experts, I have enabled the ODA expenses in one of our demo environment successfully couple of weeks back. Now when I am trying to access the ODA environment…Praveen Gollu-Oracle 1 view 0 comments 0 points Started by Praveen Gollu-Oracle Digital Assistant & Mobile
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c… -
ODA - start converssation (detect language). automatically detect Knowledge BaseSummary: (New in ODA) 1- I want to ODA to start with a conversation hint on the web and FB messenger, I don't want the customer to start the chat. is there a way to chat…
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How to Pass array in json to a body of service integration state by taking input from form stateSummary: I am working on a use to create a Sales Order in JDEdwards ERP using ODA, where I need to take few mandatory inputs from the user and then pass it to the Servic…
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Skill variable in visual flowSummary: Skill variable not storing value Content (please ensure you mask any confidential information): Hi Gurus! Our plan is to use a skill variable that stores value …Xena Arcabos-133101 2 views 0 comments 0 points Started by Xena Arcabos-133101 Digital Assistant & Mobile
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Unable to make a direct POST webhook callSummary: Im trying to make a stand alone POST call to my ODA webhook URL Content (required): I've enabled the channel, I've generated the authentication code, but i am a…Derrick Thomas-140392 42 views 2 comments 0 points Most recent by Calin Pavel Digital Assistant & Mobile
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Conversational AI Partners Bootcamp in London on 12-13 March 2024Exciting news - the doors to Pre-CloudWorld 2024 are officially open, and we want YOU to be part of this tech extravaganza! 🎊 Join us on March 12-13, 2024, at 50 Padding…Dr Surlina Yin-Oracle 52 views 2 comments 1 point Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile -
I'm trying to invoke a cload coach (Oracle Guided Learning) from Digital Assistant ..Followed the instructions at dit artikel. Basically it says to add So I created a Send Message action with the following Start Cloud Coach over Rapportages This… -
Using bots-node-sdk for custom component developmentSummary: I am using bots-node-sdk to development custom component. I am facing issues while passing variable from Bot to custom component. When i am sending name variabl…ArunBangalore-Oracle 21 views 4 comments 0 points Most recent by ArunBangalore-Oracle Digital Assistant & Mobile
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Oracle Digital Assistant Send Converation History to External MailboxSummary: Oracle Digital Assistant - Send Converation History to External Mailbox Content (please ensure you mask any confidential information): Hi all, Looking for input…
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Is oda editable form component not available with osvc/b2c service chat inlay?Summary: We are using da as agent where we are using form component to get user input. it is working for oda conversation tester but it is not working with osvc chat inl…vicky fk 11 views 1 comment 0 points Most recent by Petra Bikkembergs-Oracle Product manager-Oracle Digital Assistant & Mobile
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Oracle Digital Assistant Cloud vs ODA SaaSSummary Oracle Digital Assistant Cloud vs ODA SaaSContent So we have two versions of ODA one which is for Oracle SaaS and another which is for any use case, in order to …Pawan Gupta Deloitte 372 views 21 comments 2 points Most recent by Dr Surlina Yin-Oracle Digital Assistant
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Testing ODA on WhatsAppContent Hi, I am trying to publish my ODA to WhatsApp. However, I am done with all steps but I still can't receive replies from the ODA once I message the phone number r…
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ODA IP Information - 403 errorSummary: Hi Team, We are facing a 403 error in a REST API with a custom component. Then we found this Oracle Doc ID 2637866.1, that recommends adding the ODA IP that is … -
ERR_ABORTED 403 (Forbidden) when connecting to an ODA from another OCI tenancySummary: I followed the instructions in https://docs.oracle.com/en/cloud/paas/digital-assistant/tutorial-digital-assistant/#test-da-on-web to create my first DA in a web…
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ODA : Visual Flow Unable to see statesHi Team, After I made some changes to the ODA visual flow, looks like some states are not visible in it (I didn't delete any states), but when I test it in the preview I…
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Expense digital assistant not reading image data properlySummary: Hi Team, We have uploaded below image and it reads amount and date properly, but merchant name does not populated correctly. What could be the reason. Also, if …Devashish Saun 11 views 3 comments 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile -
How to upload receipt while creating expense via Expense AssistantSummary: We are new to ODA, and currently exploring ODA (specially expense assistant) that comes with FA. As per document , we can create expense by uploading receipt. b…