Virtual Assistant
Discussion List
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Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
Chatbot integration with FusionSummary Chatbot integration with FusionContent Hi everybody Does anyone have any experience on how to integrate chatbots with Fusion? I can't seem to find any guide or t… -
The value ${system.message.messagePayload.position} is not workingSummary: I'm using ${system.message.messagePayload.position} to show the time and position in queue likee in the "documentation" and is not working -
How to implement user authentication and authorization in SQL dialogue skillWe would like access and autirize user in sql dialogue skill . User can query data from rows having acceess to them
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How to integrate the analytics between Oracle Digital Assistant's skill and Oracle FusionSummary: So we have beautiful data in Oracle Digital Assistant and Oracle Fusion Service. We want to put them in the same dashboard. Content (please ensure you mask any …Calin Pavel 32 views 3 comments 0 points Most recent by Oguri Rama Yogaiah Digital Assistant & Mobile -
Connecting to on premise database from Oracle Digital Assistant for SQL dialogue skillsWe need to connect to on premise database for configuring skills using SQL dialogues. As of now,To connect with On premise Database we need to login to RDP from where we…vicky fk 1 view 1 comment 0 points Most recent by "Shub Lahiri, A-Team-Oracle" Digital Assistant & Mobile
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Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c…
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ODA - start converssation (detect language). automatically detect Knowledge BaseSummary: (New in ODA) 1- I want to ODA to start with a conversation hint on the web and FB messenger, I don't want the customer to start the chat. is there a way to chat…
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How to Pass array in json to a body of service integration state by taking input from form stateSummary: I am working on a use to create a Sales Order in JDEdwards ERP using ODA, where I need to take few mandatory inputs from the user and then pass it to the Servic…
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ODA: HowToHello, I just took the ODA course, and I'm working on creating my first demo. and now I'm stuck at a step in ODA. After creating a card menu, I want the user's selection…
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Is oda editable form component not available with osvc/b2c service chat inlay?Summary: We are using da as agent where we are using form component to get user input. it is working for oda conversation tester but it is not working with osvc chat inl…vicky fk 11 views 1 comment 0 points Most recent by Petra Bikkembergs-Oracle Product manager-Oracle Digital Assistant & Mobile
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Has anyone been able to extend longer Answer Intent responses into multiple bubbles?Summary: Some of our Answer Intents have responses that are too long to fit in the chat bubble window. When the answer is received users must scroll up to view the begin… -
External Candidate Experience Job Application Status - Phone Number or Email not WorkingSummary: External Candidate Experience Job Application Status - Phone Number or Email not Working. When phone# or Email is provided ODA responds as I'm sorry, I am havin…Rakesh Sreenivasa 41 views 11 comments 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant
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Oracle Digital Assistant Cloud vs ODA SaaSSummary Oracle Digital Assistant Cloud vs ODA SaaSContent So we have two versions of ODA one which is for Oracle SaaS and another which is for any use case, in order to …Pawan Gupta Deloitte 370 views 21 comments 2 points Most recent by Dr Surlina Yin-Oracle Digital Assistant
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Moving From Dev to Test- ODASummary: Moving From Dev to Test- ODA Content (please ensure you mask any confidential information): Please confirm as long as we change the URL to point to new instance…Rakesh Sreenivasa 11 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile
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Testing ODA on WhatsAppContent Hi, I am trying to publish my ODA to WhatsApp. However, I am done with all steps but I still can't receive replies from the ODA once I message the phone number r…
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ODA IP Information - 403 errorSummary: Hi Team, We are facing a 403 error in a REST API with a custom component. Then we found this Oracle Doc ID 2637866.1, that recommends adding the ODA IP that is … -
Oracle Digital Assistant for Taleo EnterpriseSummary: Hello, We are working on ODA for taleo enterprise recruitment. I tried to import the starter package provided in https://community.oracle.com/customerconnect/di…
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Expense digital assistant not reading image data properlySummary: Hi Team, We have uploaded below image and it reads amount and date properly, but merchant name does not populated correctly. What could be the reason. Also, if …Devashish Saun 11 views 3 comments 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile -
How to upload receipt while creating expense via Expense AssistantSummary: We are new to ODA, and currently exploring ODA (specially expense assistant) that comes with FA. As per document , we can create expense by uploading receipt. b…
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Configure finance,hcm oracle skills on PaaS ODA instanceSummary: We have PaaS ODA instance as standalone instance and not attached to any FA domain. Can we use this ODA instane to configure Oracle skills for finance,hcm,epm? …
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Roadmap of features available on FADigital AssistantSummary: Oracle Digital Assistant for SaaS roadmap of features Content (required): We are looking for a few features in Oracle Digital Assistant for SaaS, which will hel…
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ODA Live Chat handoff to B2B ServiceSummary: Does ODA support live chat handoff to B2B Service? Content (required): The ODA documentation talks about built in support for B2C Service. There is also another…
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Engage Your Employees on a Conversational Platform with Oracle Digital Assistant Webcast April 25thSummary: Engage Your Employees on a Conversational Platform with Oracle Digital Assistant – Occamonics customer success webcast April 25th 2023 Content (required):In Ora…Juergen Kress-Oracle 31 views 0 comments 0 points Started by Juergen Kress-Oracle Digital Assistant & Mobile -
Do we have template that can be used for Conversation design workshopSummary: Do we have template that can be used for Conversation design workshop Content (required): Version (include the version you are using, if applicable): Code Snipp…
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Is there a way to remove the skip button?Summary: We utilize the built in feedback component, is there a way to remove the Skip button so clients can just ask their questions without having to hit Skip? Content… -
How can we extract SQL from SQL Dialog in ODA?Summary: Extract the SQL from SQL Dialog skill in ODA. Content (required): We are attempting to use the intelligence of the SQL Dialog skill available in Digital Assista…Reghu.Kamal 111 views 8 comments 0 points Most recent by Daniel.Teixeira-Oracle Digital Assistant & Mobile -
Visual Flow and custom componenti am using ODA with custom component via visual flow i have issues how can get the output from custom component and put it in variable when i do test always show variabl…
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custom component and SOAPdo you have any example custom component with node js to call SOAP services