Virtual Assistant
Discussion List
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Waiting Time in Agent Transfer - How does it work?Summary Waiting Time in Agent Transfer - How does it work?Content Hello SMEs- We have this Live Agent transfer to Oracle Service Cloud feature implemented. Our client re…Alvin John Margallo 29 views 3 comments 0 points Most recent by Chris Kutler-Oracle Digital Assistant & Mobile -
Skill routingContent Dears, I have skill for live agent i need to make it generic i must pass parameter to it and then live agent will pick the correct queue How can i call it first … -
DevOps on ODASummary DevOps, CICD for ODAContent Hi Gurus - Is there an way to implement CICD for ODA? We want to automate the migration from one ODA instance to another. Thanks! Ver…Alvin John Margallo 15 views 1 comment 0 points Most recent by Frank Nimphius-Oracle Digital Assistant & Mobile
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face recognition and user profileContent 1. is there any posibility for loginTo bring automaticly user profile nameFrom ecommerce and how can get from web channel?2. Is there any function to get employe…Hamdien 42 views 3 comments 0 points Most recent by Frank Nimphius-Oracle Digital Assistant & Mobile
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ODA with whats appContent i configured ODA witg Facebook, How can i link it to whats app?Thanks
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request - ODA Voice detectionSummary ODA with auto voice detectionContent How can i implement Voice solution with ODA with auto voice detection? Thanks
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ODA with exchange server (calenders)Content Dears,Can you help me how to integerateODA with exchange server to bring today calnders for spesific profile.usernameBest Regards,
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Web channel user recognition by ODASummary Web channel user recognition by ODAContent I am using sample JavaScript SDK based web channel and i am trying to figure out what needs to happen so that ODA reme…
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Skills that are registered in DA are not showing.Summary Trying to update the skills in DA but Skills are not showing.Content Upon entering my DA I have encountered an error saying 'There was an unexpected error proces…Xena Arcabos-133101 49 views 4 comments 0 points Most recent by Grant Ronald-Oracle Digital Assistant & Mobile
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request - ODA Translation Google rest APISummary ODA Translation Google rest APIContent Dears, Can you help what is Rest Google API end point, that i should i set it in ODA configuration , i have access key but…
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BOT UI Differnet between Oracle demo and Client environmentContent Team, Based on the fusion application version BoT appearance can be dissimilar? We did notice that BoT look and feel is different between Oracle demo and Client …
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Track oracle virtual assistant chat session on page reload or navigate to other pageSummary Possibility to stay oracle virtual assistant on same state on page reload or navigate to other pageContent Hi All, We have set up and configured Virtual Assistan…
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Show a phone number when resolved to unresolvedIntent consecutive for 3 timesSummary Show a phone number when resolved to unresolvedIntent consecutive for 3 timesContent Hi, Requirement: When my input maps to unresolvedIntent for 3 times I should…Jaeyshree Kumaran 39 views 7 comments 0 points Most recent by bhiern-Oracle Digital Assistant & Mobile
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ODA with QnA is not working with MS TEAMSSummary ODA with QnA is not working with MS TEAMSContent I have built a Skill with Intent and QnA. I have created a bot in Microsoft Bot Framework and linked to the deve…Jaeyshree Kumaran 32 views 6 comments 0 points Most recent by Jaeyshree Kumaran Digital Assistant & Mobile
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Strange error sometimes when I want to test intentSummary Not able to test intent in "Try it Out"Content Hi, sometimes i get this error when i want to try to check utterances. I have trained the skill now wanted to chec…Onkar Tiwari 23 views 3 comments 0 points Most recent by Grant Ronald-Oracle Digital Assistant & Mobile
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how to know intent name in dialog flowSummary Switching to the intent after converting intent to lower caseContent Hi, I am creating a skill using ODA. we have multiple intent on the same. to make more versa…
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Struggling with dialogflow in ODAContent Hi, I have to create one intent in which I have to put the uttrances like below. Can you give me the list of all organization Can you give me list of organizatio…
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how to embed the html page in Oracle digital assistant without using web viewSummary how to embed the html page in Oracle digital assistant without using web viewContent Hi Team, Could you please anyone helps me to embed the HTML page inside chat…
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Activating ODA in HCM SaaS applicationSummary Unable to establish chat with FADigitalAssistant (HCM)Content Hello, We get to the point where we see the widget in our HCM SaaS application (Role assigned, Prof…Preethi Kirthi 55 views 5 comments 0 points Most recent by Preethi Kirthi Digital Assistant & Mobile
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ODA: large YAML crashes the browser (minified yaml doesnt works)Content In ODA, when we create a bot, and as the YAML size increases, the browser view lags and crashes. If we try minified yaml, it doesn't works as well Version oda-V20User_2025-02-07-18-57-42-158 19 views 3 comments 0 points Most recent by Grant Ronald-Oracle Digital Assistant & Mobile -
Syndicated proactive chat widget not workingContent I have got the code for syndicated proactive widget and pasted it in an external page. But the chat widget is not popping up. Chat is enabled and is working fine…Anto Mathew 39 views 5 comments 0 points Most recent by User_2025-02-03-17-31-49-785 Communication Channels
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QNA bot always returns unresolved intentContent so i have been playing around with the digital assistant for a while now and i cannot seem to get the QNA to work ? in the try it out for the QNA i can always ge…
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Publishing ODA to WhatsappContent Hi, I know there are a lot of references for publishing the ODA to WhatsApp channel but I'd like to know what's the best way I do it in the least time possible e…
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Oracle sales and Pre sales certification for partnersSummary Oracle sales and Pre sales certificationContent Hi, Is there ODA sales pre sales certification is available on compitancy center? if you have any idea on this pl…User_2025-02-05-02-07-23-630 416 views 2 comments 0 points Most recent by User_2025-02-05-02-07-23-630 Digital Assistant & Mobile
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Switching from one skill to another in DASummary Switching from one skill to another in DAContent Hi, Is there any way to negate the prompt asked while switching from one skill to another in Digital Assistant.User_2025-02-06-08-24-05-586 28 views 2 comments 0 points Most recent by User_2025-02-06-08-24-05-586 Digital Assistant & Mobile
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Unable to switch the skill in DASummary Unable to switch the skillContent Hi, when the flow is in the system.text component e.g. Please enter your order number, then i asked " please find nearest servi…User_2025-02-05-02-07-23-630 30 views 3 comments 0 points Most recent by Grant Ronald-Oracle Digital Assistant & Mobile
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Unable to add service in ODASummary unable to add embedded container service in odaContent Hi, We have one trial instance of ODA but we are unable to add embedded container service in ODA. it gives…User_2025-02-05-02-07-23-630 35 views 3 comments 0 points Most recent by Frank Nimphius-Oracle Digital Assistant & Mobile