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Accepted answer
edited Oct 17, 2019 9:44PM in Reporting & Analytics for B2C Service 6 comments


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Can someone help me with this formula.  Basically if you use in a report, it will give you the value for the action. ie. 

1 - Note              

2 - Staff Account            

3 - Customer

4 - Customer Proxy

5 - Chat

6 - Rule Response


= Private Note

=  HD Response

= Custer Entry

= HD Customer Entry

= Chat Response

= Auto Response



Instead of the # displaying, I want to put my own verbiage.. I tried the following but i keep getting errors. Can anyone help?

If( like '2', 'HelpDesk Response', If( like '3', 'Customer Response', If( like '4', 'HelpDesk Customer Entry', If ( like '5', 'Chat Entry',

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