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Customer Portal session count

edited Oct 21, 2019 10:33AM in Reporting & Analytics for B2C Service 4 comments

Summary

How to determine Customer Portal session count?

Content

Hi,

We want to know how can we determine the usage of our Customer Portal site? We have already purchased 10billion sessions for Customer Portal from Oracle. We want to track how many sessions we have already used so far, and purchase additional sessions if we reach the session limit.

Is there any standard report in Agent Desktop, that will give us the count of Customer Portal sessions used?
Or, which table in data dictionary can be used to build the custom report that can fetch us the Customer Portal session count?

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