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Group certain incidents as one and rename in cross tab report

edited Nov 8, 2019 4:32PM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. 

I have filtered the report to only count certain types of incidents raised. I display the incidents.prod_id but some of the incidents.prod_id's i want to group and display and count as one. 

What is the best way to do this?

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