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Tickets touched by two teams

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edited Nov 12, 2019 3:44PM in Reporting & Analytics for B2C Service 3 comments

Summary

Tickets that were touched by 2 teams

Content

Hi,

I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets that were at bothTier 1 and Tier 2 as well).

I am trying to use the transactions table and accounts.group_id field but i can only use this field as an OR condition.

Is there a better way of doing this? See below a screenshot of what i have so far.

 

Thanks,

Kinga

Version

Oracle service cloud 18D

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